Paratransit Monthly Performance Report for June 2022

Monthly Narrative

Ridership

In-house average weekday ridership for June was 2,538, up by 11.81% from last year. Supplemental providers average weekday ridership was 217, down by -0.59%. Combined in-house and supplemental providers average weekday ridership was 2,754, up by 10.72%.

Fiscal year-to-date in-house and supplemental provider total ridership is up by 148,408 boardings, up 22.07% as compared to the same time period in fiscal year 2021.

On-Time Performance

Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 95.01% for June. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 96.21%. On-time performance for trips with a desired arrival time was 64.34% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 91.01% for all drop-offs completed before the clients’ desired arrival time.

Comparative Trip Length Analysis

An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of June, Handi-Van operated 59,931 trips including 4,222 trips that were longer than one hour in trip time. The analysis found that 80.63% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.

Excessive Trip Times

An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 244 or 0.41% of all trips were more than 15 minutes longer than comparable fixed-route trips.

Maintenance

Average vehicle availability was 80.49% for June.



Performance Metrics

Key Performance Indicators (KPI)
June
FY2022		 June
FY2021		 June
FY2019
Pre-COVID		 % Change
FY 21 to 22		 12 Month
FY2022		 12 Month
FY2021		 12 Month
FY2019
Pre-COVID		 % Change
FY 21 to 22		 Benchmark
Total Monthly Ridership 72,312 65,675 97,923 10.11% 820,789 672,381 1,197,533 22.07%
Average Weekday Ridership 2,754 2,488 3,794 10.72% 2,623 2,160 3,856 21.43%
Unique Riders During the Month 4,790 4,505 5,779 6.33% 4,612 3,974 5,810 16.07%
Cost per Revenue Hour $113.28 $106.23 $92.08 6.63% $106.06 $107.60 $87.76 -1.43% <= $90
Cost per Passenger Trip $57.04 $57.24 $40.75 -0.37% $55.59 $62.57 $39.61 -11.15% <= $39
Cost per Revenue Mile $7.70 $7.17 $6.10 7.46% $7.16 $7.31 $5.87 -2.04% <= $6.20
Passenger Trips per Revenue Hour 1.99 1.86 2.26 7.02% 1.91 1.72 2.22 10.94% >= 2.2
Farebox Recovery 3.12% 2.85% 4.18% 0.27% 3.01% 2.70% 4.30% 0.31% 8%
On-Time Arrivals (Within 0-30 Min Window) 79.36% 79.04% 76.41% 0.32% 78.61% 78.06% 75.93% 0.55%
Early Arrivals (> 10 Minutes) 1.20% 1.32% 2.13% -0.12% 1.32% 1.59% 2.14% -0.27% < 2%
Very Early Arrivals (> 30 Minutes) 0.03% 0.05% 0.14% -0.02% 0.05% 0.08% 0.12% -0.03% < 1%
On-Time and Early Arrivals (Up to 10 Min Early) 95.01% 95.97% 88.03% -0.97% 95.46% 96.51% 87.99% -1.05% >= 90%
On-Time and All Early Arrivals 96.21% 97.30% 90.16% -1.08% 96.78% 98.10% 90.13% -1.32% >= 90%
Very Late Arrivals (>30 Minutes) 0.09% 0.04% 0.64% 0.06% 0.09% 0.03% 0.78% 0.06% < 1%
On-Time Drop-Offs (Within 45 Mins) 64.34% 62.83% 63.44% 1.51% 65.90% 63.91% 60.91% 1.99% > 90%
Comparative Trip Length Analysis 80.63% 85.12% 69.89% -4.50% 81.25% 85.46% 68.69% -4.21% 50%
Excessive Trip Length 0.41% 0.21% 1.32% 0.20% 0.34% 0.11% 1.40% 0.23% 1%
No Show / Late Cancellation Rate 6.34% 6.97% 6.94% -0.63% 6.65% 8.02% 6.92% -1.37% < 5%
Advance Cancellation Rate 19.55% 18.60% 22.60% 0.95% 19.70% 20.00% 23.11% -0.30% < 15%
Missed Trip Rate 0.15% 0.14% 0.26% 0.02% 0.14% 0.07% 0.27% 0.07% < 0.5%
Complaints per 1,000 Trips 1.47 1.08 1.58 35.70% 1.24 1.16 1.57 7.25% <= 1.25
Calls Answered Within 5 Minutes 79.14% 91.19% 43.43% -12.05% 93.38% 97.30% 50.30% -3.92% 95%
Vehicle Availability 80.49% 90.80% 83.86% -10.31% 87.39% 90.74% 86.16% -3.34% >= 80%

Charts

Average Weekday Ridership. Ridership has trended upwards from September 2020 through November 2021, falling a bit in December 2021 and January 2022, and then rising up to 2754 in June 2022. Unique Riders During the Month. Unique Riders has slowly trended upwards to a high in April 2022, before falling to 4790 in June 2022.
Cost per Revenue Hour. Over Fiscal Year 2021, cost per revenue hour has oscillated up and down in the $100 to $110 range from month to month, rising to $113.28 in June 2022. Cost per Passenger Trip. Over Fiscal Year 2021, cost per passenger trip has trended downwards from a high of about $75, but has risen slightly to $57.04 in June 2022.
Passenger Trips Per Revenue Hour. Over the past fiscal year, passenger trips per revenue hour has increased from 1.6 up to 1.99 in June 2022 On-Time and Early Arrivals. On-Time rate has been steady throughout fiscal year 2022, falling a bit in December 2021, but holding steady since, ending at 95.01% in June 2022.
Combined No-Show/Cancel At Door/Late Cancel Rate. No shows and late cancels have slowly dropped over the past fiscal year, ending at 6.34% in June 2022. Advance Cancellation Rate. Advanced Cancels have slowly trended downwards over the past fiscal year, and have held steady over the past few months, ending at 19.55% in June 2022.
Missed Trip Rate. Missed trip rate has slowly increased over the past fiscal year from nearly zero in September 2020, ending at 0.15% in June 2022. Complaint Rate Per 1000 Trips. Complaint rate has been erratic over the past 12 months, though it has remained in between 1 and 1.5 complaints per 1000 trips, ending at 1.47 in June 2022. Note that as of March 2022, our benchmark for complaints per 1000 trips has been lowered from 1.5 to 1.25.
Calls Answered Within 5 Minutes. Calls answered within 5 minutes has held at over 95% for most of the past fiscal year, before falling to 79.14% in June 2022. Vehicle Availability Rate. Vehicle availability has trended slightly downward over the past fiscal year from a high of about 93%, down to 80.49% in June 2022.
Contractor Passenger Trips. Over the past fiscal year, Contractor passenger trips has trended upwards to a peak of nearly 6800 in March 2022 before trending downwards, down to 5689 in June 2022. Contractor Revenue Hours. Over the past fiscal year, contractor revenue hours has trended mostly upwards since February 2021, ending at 1857 in June 2022.
Contractor Cost Per Revenue Hour. Over the past fiscal year, contractor cost per revenue hour has remained largely stable at around $90 per hour. Fiscal year 2022 has seen an increase in cost per revenue hour, peaking at $104 per revenue hour in December 2022, but falling to $86.26 per revenue hour in June 2022. Contractor Cost per Passenger. Over the past fiscal year, contractor cost per passenger has remained stable at just under $30 per passenger, ending at $28.16 per passenger in June 2022.
No Show Rate. No show rate has held steady at just around 1% throughout Fiscal Year 2021, before beginning a downwards trend in the second half of Fiscal Year 2022, before rising to 0.82% in June 2022. Late Cancel Rate. Late Cancel rate has been on a downwards trend from a high of over 4% in October 2020, down to 2.70% in June 2022.
Cancel at Door Rate. Cancel at Door rate has been on a downwards trend from a high of over 4% in October 2020, down to 2.82% in June 2022.